Can't log in
The fastest path to getting back in. Most issues are solved in two clicks.
Forgot password
From the sign-in page, click Forgot password. Enter the email on your account and we'll send a reset link. Reset links expire after one hour for security.
Reset email not arriving
- Check spam / junk folders.
- If you're using a school email, check whether your IT department filters mail from outside senders — adding [email protected] to the safe list usually fixes it.
- Confirm the email matches what's on your account (typos in the address are the most common cause).
See also: Email not arriving.
SSO sign-in failing
If your school uses SSO and sign-in fails:
- Make sure you're signing in with the right work or school account (not a personal Google/Microsoft account with the same name).
- Confirm with your IT team that your account is provisioned for SetFlow.
- Try a different browser or an incognito window in case a stale session is interfering.
Account locked
After repeated failed sign-in attempts, accounts auto-lock for a brief cooldown. Wait 15 minutes and try again. If the lock persists, contact support.
Still stuck
Note
Email [email protected] from the email on your account (or from a backup if you've lost access). Tell us what you tried and we'll help you back in.