Data deletion

How to remove your account and your data, and what happens after you do.

Self-serve deletion

1
Open Settings → Account
From the side rail, click your avatar and pick Settings.
2
Delete account
Scroll to the bottom of the Account tab and click Delete account. Confirm with your password.
3
Confirmation
You'll get an email confirming the deletion request and the timeline for purge. The account is immediately disabled.

Requested deletion

Can't access your account? Email [email protected] from the email on file with a deletion request. We'll verify your identity and process the deletion within 30 days.

School-managed deletion

For accounts created under a school's institutional account, deletion follows your school's retention policy. Students who graduate or leave the institution have their records purged at the end of the retention window the school configured. See FERPA & student records.

Deletion timeline

Immediate — account disabled; you can no longer sign in.
Within 7 days — primary data purged from active databases.
Within 90 days — encrypted backups containing your data are rotated out of retention.

Note

Some metadata (e.g., aggregate billing records) is retained for tax and audit purposes per applicable law. This metadata cannot be tied back to your conversations or work content.