Contact support
The fastest way to reach a human, plus how to write a ticket that gets resolved quickly.
Channels
- General support — [email protected]
- Privacy & data requests — [email protected]
- Security disclosures — [email protected]
- Founder direct — [email protected] for urgent or high-context items.
Response times
- Free / Pro — within one business day.
- Team / School — within four business hours, Monday-Friday.
- Security disclosures — acknowledged within one business day.
Note
Status page and live incident updates: getsetflow.app/status.
What to include
Tickets that get fixed fastest include:
- The email on your SetFlow account.
- What you were trying to do.
- What happened (screenshot is great).
- What browser or device you're using.
- Whether the issue is consistent or intermittent.
Tip
For school IT issues, also include your institution name and whether SSO is configured. Saves a round-trip.