Email not arriving

Invitations, password resets, and notifications — what to check when nothing shows up.

Check the right folders

Spam / Junk. Most missing emails are here.
Promotions / Updates on Gmail.
Other on Outlook.

Allowlist our sender

Add [email protected] to your contacts so future SetFlow emails always make it through. If you're an IT admin, allowlist the same domain at the gateway.

School / district filters

Schools often filter outside-domain mail or sandboxed-link previews aggressively. Ask your IT team to:

Allowlist getsetflow.app for inbound mail.
Skip URL rewriting for our domain (link rewriters can break invite tokens).
Permit images from getsetflow.app so logos render in receipts.

Resend an invitation

Note

If a teammate or student says they didn't get an invite, you can resend from the same screen you originally invited them — open People, find their email in the pending list, and click Resend. The previous invite stays valid; the resend is a new copy.

Still missing? Email [email protected] with the email address that's not getting mail and we'll dig in.